John Lewis Partnership Pensions Trust

John Lewis uses BoardPacks to improve board-level information sharing at John Lewis Partnership Pensions Trust


John Lewis began trading in 1864 on Oxford Street in London and has become one of the UK’s most loved and successful stores. All 86,700 permanent staff are Partners who own 48 John Lewis shops across the UK – 353 Waitrose supermarkets, an online and catalogue business,, a production unit and a farm.

The John Lewis Partnership Pensions Trust looks after all matters relating to pensions within John Lewis. It offers non-contributory and defined contribution pensions to more than 130,000 people, many of whom are current employees.

The Pensions Trust is comprised of a main board and five sub-committees – the main board meets six times a year and each sub-committee means every quarter. A total of 26 meetings each year means a lot of preparation into the arrangement and preparation of materials. The Trustee’s existing online board portal was no longer fit for purpose.

“We hold a lot of meetings which create a lot of paper and can take a lot of time preparing for, which meant these meetings were not as efficient as we would have liked. As an organisation we had bought into the potential of a board portal to help address this, and decided to look for a better option.”

– Bethany Elliott, Trustee Support Office, John Lewis Partnership Pensions Trust